Refund & Cancellation Policy

Introduction

This Refund & Cancellation Policy (the "Policy") forms part of, and is incorporated into, the 100X Club Terms & Conditions (the "Terms"). Capitalized terms not defined here have the meanings given in the Terms. This Policy applies to fees paid for access to an Evaluation and any other paid Services offered via the Website and Dashboard.

Scope & Key Principles

• Who this applies to. This Policy governs cancellations and refunds for Users who purchase access to an Evaluation or other paid Services on our Website/Dashboard.
• Simulated Services. The Evaluation is a simulated environment; all "funds" are fictitious and confer no monetary rights - this informs how refunds and cancellations are handled.
• Payment methods & currencies. Fees may be paid by card, bank transfer, or other methods we make available, currency conversion and payment-processor terms may apply.

Cooling-Off / Change-of-Mind (before any trading activity)

• Cooling-off window. If you have not started any Evaluation trading activity, you may cancel your purchase within 14 days of the transaction date ("Cooling-Off Period") and receive a full refund of the Evaluation fee.
• How to cancel. Email a written request from your registered email to support@100x.club (or the support channel listed on the Website), including your order ID and a confirmation that no trading activity has started.
• Refund method & timing. Approved refunds are issued to the original payment method, generally within 14 days of confirming eligibility.
• Processor constraints. Where third-party processors or currency conversions are involved, their timelines and FX rates may affect the final amount and timing visible on your statement.
• Note. Card payments and certain transactions may be processed on our behalf by our Cyprus subsidiary; refunds can be routed via the same paying agent.

No Refund Once Trading Activity Begins

• Finality after start. Once you begin any Evaluation trading activity, the Evaluation fee is non-refundable. (This includes placing or modifying any order or engaging with the simulated trading environment in a way that constitutes trading activity.)

Service Issues & Remedies (non-trading defects)

If you encounter a material service issue (e.g., the purchased Evaluation configuration materially differs from the order, or you cannot access the Dashboard due to an issue attributable to us), contact support promptly with details. Available remedies may include:

• ● Correction or re-provisioning of access;
• ● Reasonable credit/discount where appropriate; or
• ● Cancellation & refund only if no trading activity has started.

(These remedies are aligned with the simulated nature of Services and with the availability/disclaimer provisions of the Terms.)

How to Submit a Cancellation/Refund Request

• Include: your full name, registered email, order ID, purchase date, and a clear statement whether any trading activity has started.
• Send to: support@100x.club (or the support channel listed on our Website).
• Verification: We may request additional information or system logs to confirm eligibility (e.g., that no trading activity has occurred).
• Processing goal: We aim to acknowledge receipt promptly and to resolve eligible requests within 14 days after we have all the required information. (Processor/FX factors may still affect posting on your statement.)

Chargebacks & Payment Disputes

• Contact us first. Most issues can be resolved faster via our support team.
• Unfounded disputes. Initiating an unfounded fee complaint or chargeback may lead to suspension or cessation of Services and refusal of future Services, as set out in the Terms.
• Without prejudice. We reserve all rights to contest chargebacks that are inconsistent with this Policy or the Terms.

Abuse, Misuse & Compliance

• Violations. Where a User violates the Terms (including prohibited conduct, system abuse, or other causes listed under "Termination for Cause"), we may deny or revoke refunds and/or terminate access, consistent with the Terms.
• Sanctions & legal compliance. We do not provide Services where prohibited by applicable sanctions or law; cancellations may be required to comply with such obligations.

Payment Agent & Currency Notes

• Paying agent. Card payments and other transactions may be processed by Hundred X Club LTD, our Cyprus subsidiary, acting as paying agent. Refunds may be processed via the same entity.
• Currencies & FX. If you paid in a non-supported currency, your provider's exchange rate and timing govern any conversion on refund.

Governing Law & Disputes

• Governing law. This Policy and any dispute arising from it are governed by the laws of the State of Israel.
• Jurisdiction. Subject to applicable law, disputes shall be brought exclusively before the competent courts in Tel Aviv, Israel, as set out in the Terms.

Updates to this Policy

We may revise this Policy from time to time. Changes take effect upon posting on the Website and apply prospectively. Please review before each use of the Services.